1.
Privacy Policy
All
information you give us is confidential. We do not sell lists
or allow other companies to solicit you. WE WILL NEVER GIVE OUT
CUSTOMER INFORMATION WITHOUT THE CUSTOMER'S EXPRESS CONSENT.
2.
Cancellation Policy
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STANDARD DISPATCH
PROCEDURE:
An Early
Morning Trip
with a pickup time before 9 a.m. is usually dispatched by 9 p.m. the preceding day.
All other trips are usually dispatched 2 to 4 hours prior to pickup time.
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A. RESCHEDULING OF
AIRPORT SERVICE is possible at no extra charge, as long as rescheduling is
requested before the driver is dispatched (see Standard Dispatch Procedure
above).
B. CANCELLATION OF
AIRPORT SERVICE:
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THE FULL FARE will
be charged for cancellations in the two following cases: |
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I.
Cancellations after the driver has already been dispatched
(see Standard Dispatch Procedure above). |
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II. If the passenger fails to be at
the designated pickup location (no-show). If for any reason you
cannot locate your chauffeur, call Stars Limo at 1-800-496-6532 and press 1. To avoid being billed as a no-show, do
not leave your location without contacting Stars Limo. You must contact
us by phone. |
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$15
Administrative
charge for service at SFO, OAK, or SJC airports will apply if
cancellation is requested before the driver has been dispatched (see
Dispatch Procedure above). |
C. CANCELLATION OF
CHARTERED SERVICE:
A minimum of 7 days notice is required for cancellation of all charter
arrangements (e.g. weddings, wine tours, point-to-point reservations) to
avoid the charge of the full fare plus 20% Service Charge. A non-refundable 35%
deposit is taken on all charters.
Proms: All prom
reservations are non-refundable and cannot be cancelled. The full fare will be charged even if the service is not completed at the request of the
passenger.
| PLEASE NOTE: Stars
Limo is not
responsible for service delayed or not rendered due to Mother Nature or to
circumstances beyond our control. Stars Limo does not guarantee
vehicle availability or pricing for reservation changes. All prices are subject to change without notice!!! |
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3.
Limitations of Liability
Stars
Limo is not responsible for:
1.
Loss or damage to luggage worth more than $250, including contents.
2.
Carry-on items that may be damaged in
transit.
3.
Cash, jewelry and computers.
In
no event shall Stars Limo or any of its affiliates, or any of their
officers, directors, employees, agents, representatives, information
providers or licensors be liable for any direct, indirect, incidental,
special, consequential, punitive or other damages (regardless of the
form of action) arising out of (i) use of the service by any person,
including but not limited to any damage caused by any reliance on, or
any delays, inaccuracies, errors or omissions in, any information and
content accessed over the service, (ii) any use or inability to use
the service for whatever reason, including but not limited to communications
failure or any other failure with transmission or delivery of any
information accessed through the service, or (iii) any goods or services
discussed, purchased or obtained, directly or indirectly, through
the service, in each case even if advised of the possibility of such
damages.
This
Agreement shall be governed by and construed in accordance with the
laws of the State of California and the Federal Arbitration Act, without
giving effect to any principles of conflicts of laws, and you hereby
consent to the exclusive jurisdiction of the state and federal courts
sitting in San Mateo County, California.
You
and Stars Limo agree that any and all disputes and claims relating in
any way to this Agreement (including the arbitration of any claim or
dispute and the enforceability of this paragraph), with the exception
set forth in the next paragraph, shall be submitted to and resolved
by means of confidential arbitration conducted in the State of California,
San Mateo County. If you and Stars Limo cannot agree on arbitrators,
the Presiding Judge of the San Mateo County Superior Court shall appoint
them. The arbitration shall be conducted under the then prevailing Commercial
Arbitration Rules of the American Arbitration Association (AAA). You
and Stars Limo may litigate in court only to compel arbitration
under this Agreement or to confirm, modify, vacate or enter judgment
on the award rendered by the arbitrators. The arbitrator's award shall
be binding and may be entered as a judgment in any court of competent
jurisdiction. The United Nations Convention of Contracts for the International
Sale of Goods, the application of which is hereby excluded, will not
govern this Agreement. To the fullest extent permitted by applicable
law, no arbitration under this Agreement shall be joined to an arbitration
involving any other current or former user of the Service, whether through
class arbitration proceedings or otherwise.
However,
to the extent you have in any manner violated or threatened to violate
Stars Limo intellectual property
rights, Stars Limo may seek
injunctive or other appropriate relief in any state or federal court
in the State of California, and you consent to exclusive jurisdiction
and venue in such courts.
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